Terms & Conditions

1. General

Horses of Zachanox / Lina Zachanox is a company based in Sweden. We sell digital products, online courses, and printed books worldwide through our webshop at zachanox.com, and within Sweden via zachanox.se.

By placing an order with us, you agree to these Terms & Conditions. The terms apply to both digital products and printed books.

2. Prices and Payment

All payments must be made in advance before delivery. Through Klarna, you may choose to pay later via installment plans or invoice.

Secure payment is available via Stripe (card or Klarna) and PayPal (card or account).

All prices are stated in Euro and include EU VAT for EU countries.

We reserve the right to change prices without prior notice. The price at the time of ordering applies.

The checkout displays the total price including any applicable discounts.

The buyer is responsible for any customs duties or import fees.

3. Orders and Delivery

Correct information must be provided when placing an order, including email address and delivery address. Incorrect information may result in delays or failure to receive the product.

If a digital product has not been received, always check your spam or junk folder. We will always resend login details when needed, regardless of the reason. Please contact su*****@******ox.com.

All printed books are produced via print-on-demand and are shipped directly from the printing house to you. We use trackable shipping to all available countries.

Estimated delivery time for printed books is 2-6 weeks, depending on where you live. Delays may occur.

4. Right of Withdrawal and Complaints

Right of Withdrawal

PRINTED BOOKS:
Please review your order confirmation carefully. You have the right to cancel or modify your order for printed books within 1 day (24 hours) of placing the order. Once your order has been forwarded to the printing house, it can no longer be changed or canceled.

In accordance with the Distance Selling Act, you have a 14-day right of withdrawal from the date you receive the product. If you wish to return your purchase, you must contact su*****@******ox.com and wait for confirmation before sending anything back.

The right of withdrawal allows you to examine the product, but not to use it. We only accept returns in unused and resalable condition. Please package the item carefully to prevent damage during shipping and send it with registered shipping with tracking. You are responsible for the return shipping cost and for the condition of the book until it reaches us.

If the item is damaged or lost during return shipping, you must file a claim with the shipping carrier. Once we have received the returned item and verified its condition, we will issue a refund within 14 days.

DIGITAL PRODUCTS, such as e-books and online courses, cannot be returned or canceled due to their digital nature. Once you have logged into the product page, you have accessed the product and had the opportunity to view and download the material. Therefore, the purchase cannot be returned.

Chargebacks:
Payments that are reversed or disputed through Klarna, PayPal, or Stripe, where the product has already been delivered before or after the reversal, will be forwarded to debt collection.

If you need assistance regarding your payment or order, please always contact su*****@******ox.com and we will be happy to help you.

Complaints

In the event of shipping damage or printing defects, please contact us at su*****@******ox.com and include photo documentation. The images must clearly show that the damage occurred during transport, or that it is a printing defect not related to the manuscript, such as missing pages, duplicate printing, or other defects that render the book unusable.

Minor variations in color tone, contrast, paper, or print quality may occur and are not considered printing defects. Spelling errors or other errors in the manuscript are also not considered printing defects and are not valid grounds for complaint.

5. Privacy and GDPR

We process your personal data in accordance with applicable data protection legislation (GDPR). You have the right to request deletion of your personal data at any time. Please note that deleting all data will result in loss of access to purchased digital products. You may choose to delete parts of your data only.

To request data deletion or changes, contact su*****@******ox.com.

We only share your personal data with companies directly involved in fulfilling your order, such as our accounting firm, payment providers, printing facilities, and shipping companies. Your data will never be sold or shared with third parties for marketing purposes.

For full details, please refer to our Privacy Policy.

6. Use of Products and Content

All products are intended for personal use only and may only be used for their intended purpose.

All content on the website and in the products is protected by copyright. Copying, distribution, resale, or any unauthorized use is strictly prohibited.

Lina Zachanox reserves the right to terminate user accounts or access in cases of suspected illegal activity, harassment, or violation of these terms.

7. Limitation of Liability

We do not guarantee any specific results from our products.

We are not responsible for injuries or damages to horses, persons, or property that may occur through the use of our products.

All use of the products is at your own risk.

Persons under the age of 18 should use the products under adult supervision.

Any use of the website by individuals under 18 years of age must have the consent of a parent or legal guardian.

We do not guarantee any result from our products. Lina Zachanox or any person related to the company will not be held accountable for any damages or injuries to horse(s), person(s), or property made, whist using or replicating our product or in any connection to our products. By agreeing to these terms and conditions, you release Lina Zachanox from all liability for any act of negligence or want of ordinary care. In joining any or all courses, or ebooks/books, with agreeing to these terms, you waiver, release, and discharge Lina Zachanox , employees, representatives, instructors, heirs, and assigns from all claims or liability for injury to any animal, person, or property.

Lina Zachanox does not recommend using any of the products for persons under 18 without parental, guardian, or grown-up supervision.

zachanox.com does not knowingly collect data from persons under 16. Any use of the site under the age of 18 must be done with a parent or guardian’s approval.

Any use of the site, products, or downloads made to and from our site is done by your own volition. Lina Zachanox will not be held accountable for damage caused to your mobile unite, computer, tablet, or other means of usage.

BY AGREEING TO THIS TERMS, YOU AT THIS MOMENT WAIVE LINA ZACHANOX OF ALL POSSIBLE LIABILITY AND WILL CONSULT YOUR TRAINER, HORSE PHYSICIAN, OR VETERINARIAN BEFORE EXECUTING ON ANY INFORMATION LEARNED OR INTERPRETED FROM THIS WEBSITE.

8. Support

For questions or support, please contact us at su*****@******ox.com.

9. Other

We follow the” Allmänna reklamationsnämndens,” The National Board for Consumer Disputes (ARN) of Sweden, and the Swedish law if any dispute occurred.

Lina Zachanox reserves the right for any delays, technical issues, postponement of release dates, and inaccurate product information. Lina Zachanox reserve the rights for price changes in the online shop without any prior notice. Orders made before the price change will remain the same.

If you have any queries, please contact our customer support, su*****@******ox.com.

In agreeing to these terms and conditions, you acknowledge that you have read this release of liability and know and understand its contents